Refund policy

Refund, Return, and Shipping Policy

1. Shipping & Delivery

We are committed to getting your favorite fragrances to you quickly and affordably.

  • Delivery Cost: We are proud to offer Free Delivery on all orders.

  • Delivery Time: You can expect your Stille Sorúsh order to arrive within 4 to 6 working days from the date of purchase.

2. Our 7-Day Cash Back Guarantee

We stand behind the quality of our perfumes. If you are not completely satisfied with your purchase, we offer a 7-Day Cash Back Guarantee. You have 7 days from the date you receive your item to request a return for a full refund.

3. Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it:

  • Unused and in its original, sealed packaging.

  • You must have the receipt or proof of purchase.

  • Please note: For hygiene and safety reasons, we cannot accept returns on perfumes that have been opened, sprayed, or used.

4. How to Initiate a Return

To start a return, please contact our customer support team using the information below. We will provide you with instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted.

  • Email: Stillesorush@gmail.com

  • Phone / WhatsApp: +92 309-4569933 | +221 76-7259020

5. Return Shipping Address

Once your return is approved by our team, please securely package the item and send it to the following address:

Stille Sorúsh Perfumes Barikot Swat Main Bazaar, Leopards Office KPK, Swat Pakistan

(Note: Customers are responsible for paying the return shipping costs unless the item received was damaged or incorrect.)

6. Refunds Process

We will notify you once we’ve received and inspected your return. If the return is approved, your refund will be processed immediately, and a credit will automatically be applied to your original method of payment. Please remember it can take a few business days for your bank or credit card company to process and post the refund to your account.

7. Damages and Issues

Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right for you